About us

About us

From humble beginnings in 1967 when the first volunteer said “Hello, Samaritans”, we have been providing telephone support to people in need of emotional support in Western Australia.

Since then Samaritans has been taking calls, helping people dealing with feelings of sadness, depression, loneliness or despair to work through their emotional difficulties.

The roots of our organisation extend back to the UK in 1953. Reverend Chad Varah was deeply saddened by the news of a teenage girl who took her own life after feeling she had no one to turn to. His vision was a volunteer based non-religious, non-judgmental and confidential service that he founded and which has since flourished around the world.

If you need somebody to talk to, we are here for you.

 

Funding

Samaritans is primarily supported by donations from individuals, community and corporate organisations. The Samaritans also receives funding from the Mental Health Commission although Government funding alone is not enough to provide our services. To continue to fulfill our mission, we need private funding. Every little bit helps; please see our donations page.

Specially trained, dedicated volunteers, who are supported by a small paid operational team, wholly provide our telephone service.

 

Management

The Samaritans is steered by an experienced Management Committee (link) who also provide their time and expertise on a volunteer basis.

 

Giving Feedback

If you wish to give us feedback or make a complaint about any aspect of our service, either call us on 08 9381 5725 or email admin@thesamaritans.org.au 

If your complaint is not resolved to your satisfaction, you can contact the Health and Disability Services Complaints Office (HaDSCO).  For more information please go to their website by following this link.

If you would like us to send you a copy of our Managing Complaints Policy, please contact us and we can send you one.